Privacy Policy
1. Introduction
1.1 Important information and who we are
Welcome to Arca BioLogistics Limited’s Privacy and Data Protection Policy (“Privacy Policy”).
At Arca BioLogistics Limited (“we”, “us”, or “our”) we are committed to protecting and respecting your privacy and Personal Data in compliance with the United Kingdom General Data Protection Regulation (“GDPR”), the Data Protection Act 2018 and all other mandatory laws and regulations of the United Kingdom. This Privacy Policy explains how we collect, process and keep your data safe. The Privacy Policy will tell you about your privacy rights, how the law protects you, and inform our employees and staff members of all their obligations and protocols when processing data.
The individuals from which we may gather and use data can include:
Customers
Suppliers
Business contacts
Employees/Staff Members
Third parties connected to our customers and any other people that the organisation has a relationship with or may need to contact.
This Privacy Policy applies to all our employees and staff members and all Personal Data processed at any time by us.
1.2 Data Controller
Arca BioLogistics Limited is the Data Controller responsible for your Personal Data. We are not obliged by the GDPR to appoint a data protection officer and have not voluntarily appointed one at this time. Therefore, any inquiries about your data should either be sent to us by email to info@arcabiologistics.com or by post to Cheshire House 164 Main Road, Goostrey, Crewe, CW4 8JP, United Kingdom.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
1.3 Processing data on behalf of a Controller and processors’ responsibility to you
In discharging our responsibilities as a Data Controller we have employees who will deal with your data on our behalf (known as “Processors”). The responsibilities below may be assigned to an individual or may be taken to apply to the organisation as a whole. The Data Controller and our Processors have the following responsibilities:
Ensure that all processing of Personal Data is governed by one of the legal bases laid out in the GDPR (see 2.2 below for more information);
Ensure that Processors authorised to process Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligationof confidentiality;
Implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk associated with the processing of Personal Data;
Obtain the prior specific or general authorisation of the Controller before engaging another Processor;
Assist the Controller in the fulfilment of the Controller’s obligation to respond to requests for exercising the data subject’s rights;
Make available to the Controller all information necessary to demonstrate compliance with the obligations laid down in the GDPR and allow for and contribute to audits, including inspections, conducted by the Controller or another auditor mandated by the Controller;
Maintain a record of all categories of processing activities carried out on behalf of a Controller;
Cooperate, on request, with the supervisory authority in the performance of its tasks;
Ensure that any person acting under the authority of the Processor who has access to Personal Data does not process Personal Data except on instructions from the Controller; and
Notify the Controller without undue delay after becoming aware of a Personal Data Breach.
2. Legal basis for data collection
2.1 Types of data / Privacy policy scope
“Personal Data” means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of Personal Data about you which we have grouped together below. Not all of the following types of data will necessarily be collected from you but this is the full scope of data that we collect and when we collect it from you:
Contact Data: This is data relating to your phone number, addresses, email addresses, phone numbers.
Marketing and Communications Data: This is your preferences in receiving marketing information and other information from us.
Financial Data: These are your banking details e.g. your account number and sort code.
Transactional Data: This is information of details and records of all payments you have made for our services or products.
Shipping information: this is data relating to shipping activities including collection and delivery such as shipping related contact details [name, job title, address, email address and telephone number of sender and consignee
Proof of delivery: this is data relating to confirmation of proof of delivery and may include sender and consignee signatures
Delivery information: this is data relating to locations and specific delivery requirements necessary for us to provide logistics services
Shipment contents: this is data relating to the content of shipments we process
Portal user verification: this is data relating to the ability to verify a user’s identity
Job application information: this is data relating to a candidate making a job application with us
Customer service calls: this is data relating to calls which may be recorded for training and improvement purposes
For the purposes of our business we may also collect what is known under the GDPR as special categories of Personal Data. We collect the following types of special Personal Data:
Health Data: Information about health, including any medical condition, health and sickness records
Genetic information and biometric data In order to collect this special kind of data we need enhanced legal justifications beyond the ordinary legal justifications under the GDPR. We explain which justifications we rely on in paragraph 2.2 below.
2.2 The Legal Basis for Collecting That Data
There are a number of justifiable reasons under the GDPR that allow collection and processing of Personal Data. The main avenues we rely on are:
“Consent”: Certain situations allow us to collect your Personal Data, such as when you tick a box that confirms you are happy to receive email newsletters from us, or ‘opt in’ to a service.
“Contractual Obligations”: We may require certain information from you in order to fulfil our contractual obligations and provide you with the promised service.
“Legal Compliance”: We’re required by law to collect and process certain types of data, such as fraudulent activity or other illegal actions.
“Legitimate Interest”: We might need to collect certain information from you to be able to meet our legitimate interests - this covers aspects that can be reasonably expected as part of running our business, that will not have a material impact on your rights, freedom or interests. Examples could be your address, so that we know where to deliver something to, or your name, so that we have a record of who to contact moving forwards.
3. How we use your personal data
3.1 Our data uses
We will only use your Personal Data when the law allows us to. Set out below is a table containing the different types of Personal Data we collect and the lawful basis for processing that data. Please refer to section 2.2 for more information on the lawful basis listed in the table below.
Examples provided in the table below are indicative in nature and the purposes for which we use your data may be broader than described but we will never process your data without a legal basis for doing so and it is for a related purpose. For further inquiries please contact us.
Activity: To facilitate account creation, authentication, and to manage a customer account
Type of data:
Contact Data
Billing Data
Transactional Data
Financial Data
Legal justification: Contractual Obligations
Lawful basis for processing data: We may process your information so that you can establish an account with us and create/log in to your account, as well as keep your account in working order.
Activity: To deliver and facilitate delivery of services to customers
Type of data:
Contact Data
Billing Data
Financial Data
Transactional Data
Shipping Information
Proof of Delivery
Delivery Information
Shipping Contents
Portal User Verification
Legal justification: Contractual Obligations
Lawful basis for processing data: We need to process this data so that we can provide you with the requested service.
Activity: To respond to user inquiries and to offer support to users
Type of data:
Contact Data
Transactional Data
Technical Data
Customer Support Data
Customer Service Calls
Legal justification: Legitimate Interest
Lawful basis for processing data: We need to process this data so that we are able to respond to your queries and resolve any issues you might have raised with us.
Activity: To send administrative information to you
Type of data:
Contact Data
Billing Data
Financial Data
Transactional Data
Proof of Delivery
Shipment Information
Legal justification: Contractual Obligations
Lawful basis for processing data: We need to process this data so that we can send you details
about your account, send invoices and statements, and update you on any changes to our terms and conditions.
Activity: To fulfil and manage your orders
Type of data:
Contact Data
Billing Data
Financial Data
Transactional Data
Shipping Information
Proof of Delivery
Delivery Information
Shipping Contents
Portal User Verification
Legal justification: Contractual Obligations
Lawful basis for processing data: We need to process this data to fulfil and manage your orders.
Activity: To enable communications
Type of data:
Contact Data
Portal User Verification
Customer Service Data
Customer Service Calls
Legal justification: Contractual Obligations
Lawful basis for processing data: We need to process this data to provide communications to you regarding the delivery of our services.
Activity: To send marketing and promotional communications
Type of data:
Contact Data
Marketing and Communications Data
Legal justification: Consent
Lawful basis for processing data: We need to process this data to send you information for marketing purposes if this is in accordance with your marketing preferences. You can opt out of marketing communications at any time.
Activity: To provide access to our Portal
Type of data:
Contact Data
Transactional Data
Technical Data
Portal User Verification
Legal justification: Legitimate Interest
Lawful basis for processing data: We need to process this data to provide you with access to our online portal for booking shipments, tracking progress, and other related services. For this, we will need to authorize and verify your identity.
Activity: To provide technical support for portal access
Type of data:
Contact Data
Technical Data
Customer Support Data
Portal User Verification
Legal justification: Legitimate Interest
Lawful basis for processing data: We need to process this data to provide support in accessing our portal or if you require technical support on how to use our portal.
Activity: To respond to your request for support or for further information
Type of data:
Contact Data
Customer Support Data
Customer Service Calls
Legal justification: Consent
Lawful basis for processing data: To respond to requests for support that you have asked us for.
Activity: To process a job application
Type of data:
Profile/Identity Data
Contact Data
Job Application Information
Legal justification: Legitimate Interest
Lawful basis for processing data: We need to process this data so that we can respond to and process an application an individual has made for employment with us.
Activity: To process and collect payments for services
Type of data:
Contact Data
Financial Data
Transactional Data
Proof of Delivery
Legal justification: Contractual Obligations
Lawful basis for processing data: We need to process this data to invoice and collect payments for services we provide.
Activity: To comply with Legal requirements to support law enforcement or regulators
Type of data:
Contact Data
Financial Data
Transactional Data
Technical Data
Legal justification: Legal Compliance
Lawful basis for processing data: We need to process this data for the purposes of compliance
3.2 Marketing and content updates
You will receive marketing and new content communications from us if you have created an account or chosen to opt into receiving those communications. From time to time we may make suggestions and recommendations to you about goods or services that may be of interest to you.
3.3 Change of purpose
We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your Personal Data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
4. Your rights and how you are protected by us
4.1 Your legal rights
Under certain circumstances, you have the following rights under data protection laws in relation to your personal data:
Right to be informed. You have a right to be informed about our purposes for processing your personal data, how long we store it for, and who it will be shared with. We have provided this information to you in this policy.
Right of access. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it (also known as a ‘data subject access request’). See section 4.5 below for more details on how you can make a data subject access request.
Right to rectification. You have a right to request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Right to erasure. You have the right to ask us to delete or remove personal data where there is no good reason for us continuing to process it, where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Right to object. You can object to the processing of personal data we hold about you. This effectively allows you to stop or prevent us from processing your personal data. Note that this is not an absolute right and it only applies in certain circumstances, for example:
i. Where we are processing your personal data for direct marketing purposes.
ii. Where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.
iii. In some cases, we may continue processing your data if we can demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.Right to restrict processing. You have the right to request the restriction or suppression of their personal data. Note that this is not an absolute right and it only applies in certain circumstances:
i. If you want us to establish the data’s accuracy.
ii. Where our use of the data is unlawful but you do not want us to erase it.
iii. Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
iv. You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.Right to data portability. You have the right to request the transfer of your personal data to you or to a third party. If you make such a request, we will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. If you wish to make a request under any of these rights, please contact us at info@arcabiologistics.com.
4.2 Your control over Arca BioLogistics Limited’s use of your Personal Data
You may delete your account at any time – this will remove your account page from our systems and our related software. We do not guarantee the ability to delete all stored data. If you would like us to delete/correct personally identifiable data, let us know and we will action your request as soon as practicable.
You can access information associated with your account by logging into your account you created with us. Your account information will be protected by a password for your privacy and security. You need to prevent unauthorized access to your account and personal information by selecting and protecting your password appropriately and limiting access to your computer or device and by signing off after you have finished accessing your account.
4.3 How Arca BioLogistics Limited protects customers’ Personal Data
We are concerned with keeping your data secure and protecting it from inappropriate disclosure. Any Personal Data collected by us is only accessible by a limited number of employees who have special access rights to such systems and are bound by obligations of confidentiality. If and when we use subcontractors to store your data, we will not relinquish control of your Personal Data or expose it to security risks that would not have arisen had the data remained in our possession. However, unfortunately no transmission of data over the internet is guaranteed to be completely secure. It may be possible for third parties not under the control of Arca BioLogistics Limited to intercept or access transmissions or private communications unlawfully. While we strive to protect your Personal Data, we cannot ensure or warrant the security of any Personal Data you transmit to us. Any such transmission is done at your own risk. If you believe that your interaction with us is no longer secure, please contact us.
4.4 Opting out of marketing promotions
You can ask us to stop sending you marketing messages at any time by updating your marketing preferences in the ‘settings’ area of your portal or by contacting us at info@arcabiologistics.com.
Where you opt out of receiving these marketing messages, we will continue to retain other Personal Data provided to us as a result of interactions with us not related to your marketing preferences.
4.5 How to request your data and the process for obtaining it
You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, if your request is clearly unfounded, we could refuse to comply with your request.
We may need to request specific information from you to help us confirm your identity and ensure you have the right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
5. Your data and third parties
5.1 Sharing your data with third parties
We may share non-Personal Data with third parties. We may share your Personal Data with subcontractors or affiliates, subject to confidentiality obligations to use it only for the purposes for which we disclose it to them and pursuant to our instructions.
We may also share Personal Data with interested parties in the event that Arca BioLogistics Limited anticipates a change in control or the acquisition of all or part of our business or assets or with interested parties in connection with the licensing of our technology.
If Arca BioLogistics Limited is sold or makes a sale or transfer, we may, in our sole discretion, transfer, sell or assign your Personal Data to a third party as part of or in connection with that transaction. Upon such transfer, the Privacy Policy of the acquiring entity may govern the further use of your Personal Data. In all other situations your data will still remain protected in accordance with this Privacy Policy (as amended from time to time).
We may share your Personal Data at any time if required for legal reasons or in order to enforce our terms or this Privacy Policy.
6. How long we retain your data
We will only retain your Personal Data for as long as reasonably necessary to fulfil the purpose we collected it for. We may retain your Personal Data for a longer period than usual in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
7. Age limit for our users
You must not use Arca BioLogistics Limited unless you are aged 18 or older. If you are under 18 and you access Arca BioLogistics Limited by lying about your age, you must immediately stop using Arca BioLogistics Limited.
This website is not intended for children and we do not knowingly collect data relating to children.
8. International transfer of data
Your information may be stored and processed in the US or other countries or jurisdictions outside the US where Arca BioLogistics Limited has facilities. By using Arca BioLogistics Limited, you are permitting and consenting to the transfer of information, including Personal Data, outside of the US.
9. Notification of changes and acceptance of policy
We keep our Privacy Policy under review and will place any updates here. This version is dated 1 August 2023. By using Arca BioLogistics Limited, you consent to the collection and use of data by us as set out in this Privacy Policy. Continued access or use of Arca BioLogistics Limited will constitute your express acceptance of any modifications to this Privacy Policy.
10. Interpretation
All uses of the word ‘including’ mean ‘including but not limited to’ and the enumerated examples are not intended to in any way limit the term which they serve to illustrate. Any email addresses set out in this policy may be used solely for the purpose for which they are stated to be provided, and any unrelated correspondence will be ignored. Unless otherwise required by law, we reserve the right to not respond to emails, even if they relate to a legitimate subject matter for which we have provided an email address. You are more likely to get a reply if your request or question is polite, reasonable and there is no relatively obvious other way to deal with or answer your concern or question (e.g. FAQs, other areas of our website, etc.).
Our staff are not authorised to contract on behalf of Arca BioLogistics Limited, waive rights or make representations (whether contractual or otherwise). If anything contained in an email from a Arca BioLogistics Limited address contradicts anything in this policy, our terms or any official public announcement on our website, or is inconsistent with or amounts to a waiver of any Arca BioLogistics Limited rights, the email content will be read down to grant precedence to the latter. The only exception to this is genuine correspondence expressed to be from the Arca BioLogistics Limited legal department.